Frequently Asked Questions

What happens if I am late to my appointment?
Our appointment schedules are typically fully booked. As such, it may be difficult to accommodate you if you are significantly late. We will always do our best, but we do want to ensure that you are provided an unhurried visit and a comprehensive evaluation.
In some cases, we may have you wait until the next appointment/s are seen, or may need to reschedule your visit. If you think you will be more than 5 minutes late, please call us as soon as possible so that we can make any necessary adjustment

What is your payment policy?
Outpatient visits and consultations require full payment at the time the service is rendered. For inpatient services (hospitalized pets), you will sign a medical plan authorizing the recommended testing and treatments. A deposit of 50% of the estimated cost of the medical plan is expected at admission to hospital, and the remainder at discharge.

I need a refill on my pet’s medication. How do I get more medications?
HBAC is remaining compliant with current State and Federal laws, therefore depending when your pet was examined last or had blood work performed will determine if your pet can get a refill. Please keep in mind there is a 24 hour turnaround time for prescription refills.